Terms & Conditions Clear terms for a considered service.

This website is operated by Meadow Court Management Limited, company number 00701934.

These terms apply to your use of this website. They also provide general information about the way enquiries and potential service arrangements are handled.

A website visit, submission of an enquiry or receipt of an acknowledgement does not, by itself, create a contract for property management services. A service contract is formed only when the relevant parties have entered into an agreement through an appropriate process.

Where a separate written management agreement, service proposal, engagement document or other contract applies, that document governs the specific service, responsibilities, fees, duration and other agreed arrangements. These website terms do not replace property-specific agreements or leases.

You may use this website to learn about our services, obtain general property management information and contact us with a relevant enquiry.

When using the website, you agree not to:

• Use the website for an unlawful purpose or in a way that infringes another person’s rights.
• Submit information that you know to be materially false or misleading.
• Attempt to gain unauthorised access to the website, its systems or another person’s information.
• Introduce malicious code or knowingly interfere with the website’s security or operation.
• Use automated methods to disrupt the website or collect information without appropriate authorisation.
• Submit confidential or personal information that is not reasonably necessary for your enquiry.

We may take proportionate steps to protect the website, investigate suspected misuse and restrict activity that presents a genuine security or operational concern, subject to applicable law.

We aim to keep the website accessible and useful, but we do not guarantee uninterrupted availability or that every feature will always operate without technical error.

You can contact us through the website or by using the contact details published on this page. Please provide accurate information relevant to your enquiry.

An enquiry is an initial request for information or assistance. It is not, by itself, confirmation that we have accepted an instruction, agreed to undertake work or authorised expenditure.

Before a service begins, the relevant parties should establish, where applicable:

• The identity of the customer and the property concerned.
• The scope and limitations of the proposed service.
• The agreed fees, payment arrangements and any approved expenses.
• Any necessary permissions, approvals or access arrangements.
• The anticipated delivery arrangements and any relevant timescales.
• The applicable cancellation, termination and complaint procedures.

Contract formation, acceptance of an instruction and any authority to act on behalf of a property owner, landlord, residents’ management body or other party must be established through the relevant agreement or other valid authorisation.

Depending on the property and the agreed management arrangements, our services may include:

• Communal area management and related coordination.
• Maintenance reporting and coordination.
• Contractor liaison and coordination.
• Planned maintenance coordination.
• Cleaning and grounds maintenance coordination.
• Shared facilities management-related arrangements.
• Resident communication and property-related enquiries.
• Building inspection coordination and condition reporting where agreed.

The services shown on this website are general descriptions. They do not mean that every service is included in the arrangements for every building.

Our authority is limited to the responsibilities and permissions established by the relevant agreement and applicable law. Where an instruction requires an additional approval, a variation to the agreed scope or a separate appointment, that requirement must be addressed before the additional work is treated as authorised.

Unless expressly agreed in writing, our services should not be understood as a guarantee of a particular repair outcome, contractor availability, property value, uninterrupted use of a facility or completion by a particular date.

Maintenance reports should identify the property and explain the issue as clearly as possible. Relevant details may include the location, when the issue was noticed, whether it appears to be worsening and any suitable photographs.

Where a report falls within our agreed responsibilities, it may be reviewed, recorded, referred to the relevant party or contractor, and followed up as appropriate. We may request further information where necessary to understand the matter.

A report does not itself confirm that a repair has been approved, that costs have been authorised, that a contractor has been appointed or that work will begin immediately.

Urgent and emergency situations

This website and its enquiry forms are not an emergency response service. If there is an immediate danger to life or safety, contact the appropriate emergency service without waiting for a reply.

For urgent building issues, follow any emergency contact procedure provided for the relevant property. If you report an issue to us, please identify its urgency and provide the available location details, but do not rely on a website form or email as the sole means of obtaining an urgent response.

Where contractor coordination forms part of the agreed service, our role may include communicating relevant information, arranging visits, obtaining or sharing quotations where authorised and following up on work.

The appointment of a contractor, approval of expenditure and authority to instruct work depend on the applicable agreement, budget, authorisation process and circumstances of the matter. No work should be treated as approved solely because an enquiry has been received or a contractor has been contacted.

Access to private property or shared areas must be arranged in accordance with applicable rights, the relevant agreement and any required notice or consent. Residents should not be expected to provide access without a proper basis for the request.

Where a third-party contractor is separately appointed to carry out physical work, the contractor’s own contract, responsibilities and applicable legal obligations may also apply. Our responsibilities remain those established by our own agreement and applicable law.

Any service fees, payment dates, invoicing arrangements, approved expenses and applicable taxes should be stated in the relevant proposal, management agreement, invoice or other contract document.

This website does not establish a fee for a particular property or service unless a specific price is expressly stated and presented as applicable to that service.

No additional charge should be treated as agreed unless it has an appropriate contractual or legal basis. Where express consent is legally required for an additional payment, that consent must be obtained before the customer becomes bound to pay it.

If a payment is overdue, any applicable steps to recover it, suspend further work or terminate an arrangement must be consistent with the contract, notice requirements and applicable law. Disputed sums should be considered in light of the relevant agreement and the circumstances.

Nothing in this section creates a payment obligation where no valid contract or other lawful basis for payment exists.

Delivery arrangements depend on the service agreed. Work may involve reviewing an enquiry, requesting further information, coordinating access, obtaining approval, communicating with a contractor or providing an update or written record where included in the agreed scope.

Any stated timescale should be read together with the relevant agreement and the circumstances of the matter. Timescales may be affected by:

• The completeness of the information received.
• Required approvals or decisions by another responsible party.
• Property access and inspection arrangements.
• Contractor availability and the nature of the work.
• Parts, materials, weather or other practical constraints.
• Safety considerations or circumstances outside reasonable control.

Where a contract does not specify a performance period, any applicable legal requirement concerning reasonable time remains relevant. We will not treat an acknowledgement of an enquiry as proof that a repair has been completed or that a requested outcome has been achieved.

The rights and procedures for cancelling a service depend on the type of contract, the way it was entered into, the parties involved and the applicable law.

Consumer cancellation rights

Where a qualifying consumer service contract is concluded at a distance or off-premises and the statutory cancellation rules apply, a consumer will generally have 14 days from the day the contract is entered into to cancel without giving a reason. Exceptions and specific rules may apply depending on the service and circumstances.

Where a consumer asks for a service to begin during an applicable cancellation period, the required express request and information must be obtained. If the consumer subsequently cancels during that period, a proportionate amount for service actually supplied may be payable where the legal conditions for such payment are met.

The right to cancel may end after full performance of a service during the cancellation period only where the relevant statutory conditions have been satisfied, including the required prior request and acknowledgement.

How to cancel

To request cancellation, contact us at enquiries@meadowcourtmanagement.services and include your name, the relevant property or agreement, and a clear statement that you wish to cancel. You may use another effective written method where appropriate.

If you are exercising a statutory cancellation right, you do not need to use a particular form of words, provided your communication clearly states your decision to cancel and complies with the applicable requirements.

Refunds

Where a refund is due following a statutory cancellation, it will be processed within the period required by the applicable law. For qualifying service cancellations, the applicable statutory reimbursement period is generally 14 days after the trader is informed of the cancellation.

Unless the law or an agreed lawful arrangement provides otherwise, a refund will be made using the original payment method. No refund fee will be imposed where prohibited by law.

For cancellations outside a statutory cancellation period, any refund, outstanding fee or permitted deduction will depend on the agreement, services already supplied, legitimate costs where recoverable and applicable law. We will not apply a blanket non-refundable rule that overrides statutory rights.

Please also read our Service Cancellation Policy for further information.

If you are dissatisfied with a service or the handling of an enquiry, please contact us with a clear description of the issue. Where possible, include the property address, relevant dates, correspondence and the outcome you would like us to consider.

We will consider complaints in accordance with the applicable complaints procedure and the responsibilities relevant to the matter. Where further information is needed, we may ask you to provide it so that the concern can be understood fairly.

A complaint will not, by itself, remove a person’s statutory rights or prevent them from contacting an appropriate regulator, advice service, dispute resolution body or court where entitled to do so.

Please refer to our Complaints Policy for further information.

We will provide any contracted services with the standard of care and skill required by the applicable contract and law. The specific responsibilities applying to a service depend on its agreed scope and the circumstances.

To the extent permitted by law, we are not responsible for loss arising solely from matters outside our agreed role or authority, including decisions reserved to another responsible party or delays caused by factors outside our reasonable control. This does not exclude responsibility where we are legally accountable for our own acts or omissions.

Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful. This includes, where applicable, liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and consumer rights or remedies that cannot legally be restricted.

Any limitation of liability in a separate service agreement must be interpreted in accordance with applicable law, including relevant rules on fairness and reasonableness.

If you are a consumer, these terms do not remove rights that applicable consumer protection legislation gives you.

When you use the website or contact us, personal information may be processed to respond to your enquiry, manage property-related communications, coordinate services, maintain website security and meet applicable legal obligations.

The information collected and how it is used are explained in our Privacy Policy.

Cookies and similar technologies are addressed in our Cookie Policy. Where consent is required for a non-essential cookie or similar technology, the applicable consent requirements must be followed.

Please avoid sending passwords, full payment card details or unrelated sensitive information through general website enquiries.

Website content is provided for general information about our business and services. It is not a substitute for the terms of a property-specific management agreement, lease, professional advice or instructions issued by the responsible authority.

We take reasonable care when preparing website information, but content may need to be updated as services, arrangements or requirements change. Where a specific service has been agreed, the relevant contract and applicable law govern the service.

The website may contain links to external websites or services. Those websites are operated by their respective providers and may have separate terms and privacy practices. A link does not, by itself, mean that we endorse all content or accept responsibility for the operation of an external website.

All intellectual property rights in website content owned by us remain with the relevant rights holder. You may view and use the content for lawful personal or internal business reference, but you must not reproduce or commercially exploit protected content without permission or another valid legal basis.

We may update website content or these website terms where reasonably necessary, including to reflect changes in website functionality, services or legal requirements. Revised terms will apply when published to future website use, subject to applicable law and any notice requirements.

A change to these website terms does not automatically amend an existing service contract. Changes to an existing agreement must be made in accordance with that agreement and applicable law.

We may temporarily restrict website access for maintenance, security or operational reasons. Where a service agreement is to be suspended or terminated, the applicable contract, notice provisions, accrued rights and legal requirements will govern.

Where an agreement ends, any outstanding payment, refund, record retention or other obligation will be dealt with according to the agreement and applicable law. A party’s accrued rights and remedies are not automatically removed by termination.

These website terms and any non-contractual matters arising from their use are governed by the law of England and Wales, subject to any mandatory legal protections that apply to the user.

Disputes will be dealt with by the courts with jurisdiction under the applicable legal rules. Nothing in this clause is intended to deprive a consumer of a mandatory right to bring proceedings in another court where such a right applies.

If you have a question about these Terms & Conditions, our website or a potential property management service, please contact us using the details below.

These Terms & Conditions take effect when published on this website. Any service-specific contract remains subject to its own effective date, terms and applicable legal requirements.